You can visit Steam's site to get all the details on what is and isn't likely to get a refund. However, this counts for all games in the bundle. If there is a bundle you want to return, the original 2-hour, 14-day conditions remain. There also isn't any way for Steam to refund video purchases, unless the video was part of a bundle. That's specifically because these are items purchased from the game developers and not the Steam game client. Likewise, if you want a refund because you received a VAC (Valve anti-cheat system) you won't be eligible for a refund. If you want a refund for in-game items (like loot boxes for instance) you are out of luck. Steam specifically will not refund you in several cases. If you want a refund for Steam Wallet funds, you need to request it within 14 days and also need to ensure none of the funds were spent in the meantime. This ruling also applies to DLC bought through Steam. With games you have preordered, you can request a refund up until fourteen days after the initial release. While you can request a refund on any game, even if you have played it extensively, in most cases you’ll only be able to get your money back in very specific cases.įor the most part, you’ll need to request your refund within fourteen days of purchase, and has been played for less than two hours. When it comes to requesting a refund from Steam, there are a few caveats.
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